French Call-Center Firm Plunges on AI Replacement Concerns - Bloomberg - discu.eu

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Call-Center Firm Sinks on Klarna Claims AI Is Doing Agents' Jobs https://www.bloomberg.com/news/articles/2024-02-28/teleperformance-sinks-as-klarna-fuels-worries-over-impact-of-ai 2 comments 28/2/2024

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Klarna AI assistant handles two-thirds of customer service chats in its first month https://www.klarna.com/international/press/klarna-ai-assistant-handles-two-thirds-of-customer-service-chats-in-its-first-month/ 4 comments

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