- Comcast Memo: Rep From “Painful” Retention Call Was Doing “What We Trained Him To Do” http://consumerist.com/2014/07/21/comcast-memo-rep-from-painful-retention-call-was-doing-what-we-trained-him-to-do/ 15 comments technology
Linking pages
- Comcast admits its policies are responsible for customer harassment - The Verge http://www.theverge.com/2014/7/22/5926565/comcast-leaked-memo-reexamining-retention-call-policies 781 comments
- Comcast memo on viral cancellation call: It was “painful to listen to” | Ars Technica http://arstechnica.com/business/2014/07/comcast-memo-on-viral-cancelation-call-it-was-painful-to-listen-to/ 0 comments
- Comcast Folds. No Dancing In the Streets Yet | by Jean-Louis Gassée | Monday Note http://www.mondaynote.com/2015/04/26/comcast-folds-no-dancing-in-the-streets-yet/ 0 comments
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