Comcast memo on viral cancellation call: It was “painful to listen to”

Linking pages

Comcast admits its policies are responsible for customer harassment - The Verge http://www.theverge.com/2014/7/22/5926565/comcast-leaked-memo-reexamining-retention-call-policies 781 comments
Comcast gets a merger approval, but objects to new low-income requirements | Ars Technica http://arstechnica.com/business/2015/02/comcast-gets-a-merger-approval-but-objects-to-new-low-income-requirements/ 437 comments
Leaked Comcast employee metrics show what we figured: Sell or perish [Updated] | Ars Technica http://arstechnica.com/business/2014/08/leaked-comcast-employee-metrics-show-what-we-figured-sell-or-perish/ 260 comments
Comcast seeks to fix awful customer service, admits “it may take a few years” | Ars Technica http://arstechnica.com/business/2014/09/comcast-seeks-to-fix-awful-customer-service-admits-it-may-take-a-few-years/ 44 comments
Most of the US has no broadband competition at 25Mbps, FCC chair says | Ars Technica http://arstechnica.com/business/2014/09/most-of-the-us-has-no-broadband-competition-at-25mbps-fcc-chair-says/ 22 comments
Comcast conveniently forgets “no fees” promise until confronted by recording [Updated] | Ars Technica http://arstechnica.com/business/2014/08/comcast-conveniently-forgets-no-fees-promise-until-confronted-by-recording/ 21 comments
Cable customer service “unacceptable,” says cable’s top lobbyist | Ars Technica http://arstechnica.com/business/2015/02/cable-customer-service-unacceptable-says-cables-top-lobbyist/ 10 comments
Comcast bill changes customer’s first name to “A—hole” | Ars Technica http://arstechnica.com/business/2015/01/comcast-bill-changes-customers-first-name-to-ahole/ 4 comments
An Ars staffer signs up for Comcast Internet—how hard could it be? | Ars Technica http://arstechnica.com/business/2015/07/an-ars-staffer-signs-up-for-comcast-internet-how-hard-could-it-be/ 3 comments
Comcast incompetence inspires more painful tales from customers | Ars Technica http://arstechnica.com/business/2014/08/comcast-incompetence-inspires-more-painful-tales-from-customers/ 0 comments
Here’s another Comcast cancellation horror story, with video evidence | Ars Technica http://arstechnica.com/business/2014/08/heres-another-comcast-cancellation-horror-story-with-video-evidence/ 0 comments

Linked pages

Comcast Memo: Rep From “Painful” Retention Call Was Doing “What We Trained Him To Do” – Consumerist http://consumerist.com/2014/07/21/comcast-memo-rep-from-painful-retention-call-was-doing-what-we-trained-him-to-do/ 16 comments
Stream Comcastic service disconnection (recording starts 10 mins into call) by ryan.block | Listen online for free on SoundCloud https://soundcloud.com/ryan-block-10/comcastic-service 4 comments
Call to cancel Comcast service descends into desperate, hysterical fireworks | Ars Technica http://arstechnica.com/business/2014/07/call-to-cancel-comcast-service-descends-into-desperate-hysterical-fireworks/ 1 comment