Hacker News
- Comcast training materials require a "sell" phase, even in support calls http://arstechnica.com/business/2014/08/leaked-comcast-employee-metrics-show-what-we-figured-sell-or-perish/ 21 comments
- Leaked Comcast employee metrics show what we figured: Sell or perish http://arstechnica.com/business/2014/08/leaked-comcast-employee-metrics-show-what-we-figured-sell-or-perish/ 239 comments technology
Linking pages
Linked pages
- Comcast Confessions: when every call is a sales call - The Verge http://theverge.com/2014/7/28/5936959/comcast-confessions-when-every-call-is-a-sales-call 31 comments
- Comcast conveniently forgets “no fees” promise until confronted by recording [Updated] | Ars Technica http://arstechnica.com/business/2014/08/comcast-conveniently-forgets-no-fees-promise-until-confronted-by-recording/ 21 comments
- Call to cancel Comcast service descends into desperate, hysterical fireworks | Ars Technica http://arstechnica.com/business/2014/07/call-to-cancel-comcast-service-descends-into-desperate-hysterical-fireworks/ 1 comment
- Comcast memo on viral cancellation call: It was “painful to listen to” | Ars Technica http://arstechnica.com/business/2014/07/comcast-memo-on-viral-cancelation-call-it-was-painful-to-listen-to/ 0 comments
- Here’s another Comcast cancellation horror story, with video evidence | Ars Technica http://arstechnica.com/business/2014/08/heres-another-comcast-cancellation-horror-story-with-video-evidence/ 0 comments
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