Klarna changes its AI tune and again recruits humans for customer service | CX Dive - discu.eu

Hacker News

Klarna changes its AI tune and again recruits humans for customer service https://www.customerexperiencedive.com/news/klarna-reinvests-human-talent-customer-service-AI-chatbot/747586/ 125 comments 11/5/2025

Linked pages

Klarna: AI lets us cut thousands of jobs - but pay more https://www.bbc.com/news/articles/c80e1gp9m9zo 49 comments

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