- Why Airlines Want to Make You Suffer: In 2013, the major airlines combined made about $31.5 billion in income from fees for extra legroom, early boarding, baggage, wi-fi, etc. Basic service, without fees, must be sufficiently degraded in order to make people want to pay to escape it. http://www.newyorker.com/business/currency/airlines-want-you-to-suffer?intcid=mod-most-popular 306 comments technology
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- The Dumb Way We Board Airplanes Remains Impervious to Good Data - Bloomberg http://www.businessweek.com/articles/2014-04-23/the-dumb-way-we-board-airplanes-remains-impervious-to-good-data 58 comments
- Opinion | No Relief for Air Travelers - The New York Times http://www.nytimes.com/2014/12/16/opinion/no-relief-for-air-travelers.html 3 comments
- Why I Left United Airlines | The New Yorker http://www.newyorker.com/business/currency/leaving-united-airlines-after-merger 2 comments
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