Hacker News
- Five whys - Joel on Software http://www.joelonsoftware.com/items/2008/01/22.html 56 comments programming
- Joel on Software: Five whys http://joelonsoftware.com/items/2008/01/22.html 27 comments reddit.com
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Linked pages
- Fog Creek System Status http://fogcreekstatus.typepad.com 185 comments
- A Life-Saving Checklist | The New Yorker http://www.newyorker.com/reporting/2007/12/10/071210fa_fact_gawande 143 comments
- Seven steps to remarkable customer service – Joel on Software http://www.joelonsoftware.com/articles/customerservice.html 52 comments
- Nagios - The Industry Standard In IT Infrastructure Monitoring http://www.nagios.org/ 7 comments
- Five whys - Wikipedia http://en.wikipedia.org/wiki/5_Whys 0 comments
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