- SoftBank’s new ‘emotion canceling’ AI turns customer screams into soft speech | The “emotion cancelling” technology aims to reduce stress levels among call center operators by softening the tone of angry customers’ voices. https://interestingengineering.com/innovation/softbank-emotion-canceling-ai-tones-calmer-tones 431 comments futurology
- SoftBank’s new ‘emotion canceling’ AI turns customer screams into soft speech | The “emotion cancelling” technology aims to reduce stress levels among call center operators by softening the tone of angry customers’ voices. https://interestingengineering.com/innovation/softbank-emotion-canceling-ai-tones-calmer-tones 274 comments technology
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- SoftBank Corp. Developing AI-powered “Emotion Canceling” Solution to Protect Workers From “Customer Harassment” - SoftBank News. Bringing IT closer to home. https://www.softbank.jp/en/sbnews/entry/20240607_01 2 comments
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