- Staying at the Roach Motel: Cross-Country Analysis of Manipulative Subscription and Cancellation Flows | Making the cancellation process intentionally difficult is recognized as a dark pattern called Roach Motel https://dl.acm.org/doi/10.1145/3613904.3642881 3 comments technology
- A study of how hard it is to cancel online subscriptions finds "dark patterns," including long and arduous cancellation flows, misleading button placements, and compulsory exit surveys. American sites require more clicks to cancel than European. https://dl.acm.org/doi/10.1145/3613904.3642881 101 comments science