- This is Comcast's internal handbook for talking customers out of canceling service http://www.theverge.com/2014/8/4/5967255/this-is-comcasts-internal-handbook-for-talking-customers-out-of 68 comments technology
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- The Verge https://www.theverge.com/ 326 comments
- Comcast's customer service nightmare is painful to hear - The Verge http://www.theverge.com/2014/7/15/5901057/comcast-call-cancel-service-ryan-block 107 comments
- Comcast Confessions: why the cable guy is always late - The Verge http://www.theverge.com/2014/8/4/5960251/comcast-confessions-why-the-cable-guy-is-always-late 90 comments
- http://www.scribd.com/doc/235832382/Comcast-Quality-Guidelines-Retention 0 comments
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