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- Why Tech Support Is Purposely Unbearable http://www.nytimes.com/2016/07/04/technology/why-tech-support-is-purposely-unbearable.html 105 comments
- Why Tech Support Is (Purposely) Unbearable http://www.nytimes.com/2016/07/04/technology/why-tech-support-is-purposely-unbearable.html?hp&action=click&pgtype=homepage&clicksource=story-heading&module=second-column-region&region=top-news&wt.nav=top-news 8 comments technology
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