• You're Killing Me, Zappos http://metalabdesign.com/zappos/ 95 comments 9/9/2009
• Zappos responds to Andrew Wilkinson's "You're Killing Me Zappos" letter http://blogs.zappos.com/blogs/inside-zappos/2009/09/16/an-open-letter-response-to-youre-killing-me-zappos 13 comments 17/9/2009